How to make an appointment
Call 01905 773535 between 08:00 and 18:30. Our Reception team will ask you for a reason for the appointment, this is to ensure you get the right care and treatment. Our team will help you book your appointment with the most appropriate health care professional at the practice and you will be asked for information to help with this.
Who to book an appointment with
Once you have spoken with our receptionist you may be offered an appointment with any one of the following members of the practice team:
- a doctor or advanced nurse practitioner (ANP)
- a nurse or health care assistant (HCA)
- a clinical pharmacist
- a physiotherapist
Doctor Appointments
- On the day telephone calls are available each weekday with a member of our GP Team (Please note that for technical reasons we cannot call numbers that bar calls or that do not leave a number).
Due to the variety of issues discussed in consultations, doctors may be running late from time to time. We ask for your consideration with this as all of doctors strive to provide a prompt yet effective service. You can help reduce waiting times by arriving on time, only asking your doctor to deal with one problem in your 10 minute consultation as well as not asking or expecting your doctor to see another family member in the same appointment. It is Practice policy that, if you are more than 10 minutes late, you may have to re-book an appointment.
If you would like more information on the appointment system and the current booking process please call and speak with the reception team.
Travel Clinic
Our travel clinic is run by the Practice Nurses. Click here for more information.
Nurse & Healthcare Assistant Appointments
Routine nurse appointments are available between 8:30am -12:15pm and 2:00pm – 5:15pm each weekday.
The nursing team are continuing to offer annual reviews to those with long term health conditions, such as diabetes, asthma and COPD. However, we have learned during the pandemic that many of these reviews can be effectively carried out over the telephone.
Where a blood test or other test is required as part of your review, you will be of offered an appointment to attend, but the follow up may be via a telephone consultation. If there are circumstances where a telephone consultation is difficult for you for any reason, please inform reception and they will speak to the appropriate member of the nursing team and a face-to-face appointment can be arranged. Blood test appointments are available between 8:30am – 3:00pm (due to collection from the lab).
Physiotherapists
Diabetes, COPD, Asthma, Stroke or TIA, Angina or Heart Attack
If you have any of the five conditions listed above we would like to offer you an annual checkup with the practice nurse. We will already have allocated you a month for this and will send an invitation with detail nearer the time. If you would like to know which month your check-up is due please ask at reception.
Cervical screening is offered to all women from age 25. If you are under 25 current advice is that smears are not necessary. From age 25 to 49 you will be offered a smear every three years, and from 50 to 64 you will be recalled every five years. Invitations are sent by post and the smears are taken by our practice nurses. They are also done at the drop-in Family Planning Clinic at Droitwich Medical Centre.
Stopping Smoking
If you smoke, now is the perfect time to give quitting a go and feel the benefits – from better health to saving money. There are around 5.4 million adults in England who still smoke, and it remains the leading preventable cause of premature death. Stopping smoking is one of the best things smokers can do for their health, and it is never too late to quit.
There are so many reasons to quit – even if you’ve smoked for many years or you’ve tried before. Not everybody manages to quit first time around – the important thing is giving it a go. It’s never too late to quit.
Mother and baby 8 week check and immunisations
The clinic for 8 week checks and immunisations is held on a Tuesday morning, please book the appointment with reception.
Enhanced Access Appointments
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician at locations across South Worcestershire. GP practices are working together to provide enhanced access appointments to our patients.
Working in partnership with GPs across South Worcestershire, we now offer Improved Access telephone appointments at evenings and weekends. These appointments are offered by practices across the county, so you may speak to a GP, nurse or other clinician from a different practice—but we hope this service will allow you to access primary care outside of our regular opening hours.
You can pre-book your appointment by calling our regular appointment line during our opening hours. Alternatively, you can call 01905 969864 to book an appointment weekdays 18:30 – 20:00 and Saturdays 09:00 – 17:00.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If it is essential, for medical reasons, for you to be seen at home, please ring 01905 773535 before 11am Monday – Friday.
It takes about five times longer to see you at home than in the surgery, so please help other patients by coming to an appointment if it is not necessary for the doctor to visit you.
To be eligible for a home visit you need to live within the Practice catchment area.