Practice Policies & Patient Information
GP Earnings
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
NHS Data Sharing
If you have already decided to opt out of any data sharing please complete this Type one Opt-out-form and return it to the Practice. This can be returned electronically to [email protected] or in hard copy format.
The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.
Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September. However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data. NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-
- Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
- NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
- The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by clicking on “Your Health” in the NHS App, and selecting “Choose if data from your health records is shared for research and planning”.
For more information visit: https://digital.nhs.uk/about-nhs-digital/our-work/keeping-patient-data-safe
Practice Complaints Procedure
We always try to give you the best services possible, but there may be times when you feel this has not happened. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.
Making a complaint
If you wish to make a complaint, please write to the Practice Manager. They will take full details of your complaint and decide how best to undertake the investigation. In her absence, this will be done by GP complaints lead Dr Connor. We will acknowledge receipt of your complaint within 2 working days.
We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you. If you use this procedure, it will not affect your right to complain to NHS Worcestershire if you so wish.
You can also contact NHS England using the following details:
NHS England
PO Box 16738
Redditch, B97 9PT
0300 311 2233
[email protected]
If you remain dissatisfied you have the right to ask the Health Service Ombudsman to review your case. You should do this within 12 months of initial event or when you first became aware of the problem.
Health Service Ombudsman
Complaints Helpline 0345 015 4033 Fax 0300 061 4000
Email [email protected]
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Shared Care & Privacy Notice
How we use your Information Click Here
Privacy Notice Click Here
Employee Privacy Notice Click Here
Children Privacy Notice Click Here
Privacy Notice (Covid-19) Click Here
Shared Care Record Click Here
Data Matters Click Here
Shared Care Record (Easy Read Leaflet) Click Here
1. Data Collection/ Data Protection
Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service.
As a practice we ask for personal information so that you can receive appropriate care and treatment. This information is recorded in your medical notes.
All patient information will be handled in the strictest confidence in accordance with the Data Protection Act/GDPR and the NHS regulations.
Please see our Patient Data Privacy notice for more information.
2. Accuracy
Our Practice internet site is intended primarily to provide information about our Practice and Services. We have taken care to ensure that all information is provided is accurate and valid.
However, The Practice accepts no responsibility for use of the information provided. The advice for patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional.
3. Medical Information on the Web
The Internet can be a useful resource for researching medical conditions. It also has inherent weaknesses that you should be aware of. If you use the Internet for medical research or information, please be aware of the following points:
- Always look for a balanced view – do not rely on advice from one site and seek a balanced viewpoint.
- Remember that anyone can publish anything on the Internet. Make sure that the authors’ names and their qualifications are included – anonymous information may not be sourced accurately.
- Be aware that advertising might influence the site contents – check for commercial sponsorship or for advertising which might influence the information on the site.
- Check that the website is updated regularly.
- Be cautious of online diagnoses or consultations.
- Check the Websites Privacy and Confidentiality Policy.
- Beware that Website information or advice sourced from outside the UK might describe treatments not available in the UK.
4. Suitability and Availability
We cannot guarantee that this website will meet your requirements, or that it will be of satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure.
Further, we cannot guarantee uninterrupted access to Our Website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
5. Online Consultations
If you decide to use our online advice or consultation features you must be aware that without a physical examination we may decline to give advice and may ask you to attend the surgery for an appointment.
6. Links to Other Websites
All links from our Practice Website to any other Websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
7. Hosting, Networks and Data Storage
Please be aware that our Website uses Third Party Service Providers, Vendors and Hosting Partners to provide the necessary hardware, software, networking, storage, and related technology required to support our Website.
Summary Care Record
The Summary care record is an electronic summary of basic information such as allergies and regular medicines so that in an emergency, doctors and nurses who have secure access can make the best care decisions for patients.
Your information will be extracted from practices such as ours and held on a central NHS databases.
With the new system, people who are treating you will be able to access those parts of your record that they are allowed to see whenever they need it to provide you with care.
A record of everyone who looks at your summary care record is kept. Notification will be sent to a nominated member of staff if your record is accessed in an unexpected setting, for example if a clinician who doesn’t usually treat you accesses your information. If it is found that access was unreasonable, we will let you know.
What do I need to do?
If you are happy to have a summary care record, you do not need to do anything. If you would like to opt out please complete the form below and return it to Salters Reception.
Website Accessibility Statement
General
Practice365 strives to ensure that its services are accessible to people with disabilities. Practice365 has invested a significant amount of resources to help ensure that its websites are made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
This accessibility statement applies to websites hosted by Practice365.co.uk.
Accessibility on Practice365
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
Enabling the Accessibility Menu
Disclaimer
Practice365 continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Here For You
If you are experiencing difficulty with any content on Practice365 website, widget, any of its services or require assistance with any part of our site or software, please contact us during normal business hours as detailed below and we will be happy to assist.
Contacting Us
If you wish to report a problem, have any questions or need assistance, please email us at [email protected]
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland, please reefer to Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.